Contact us
Email is the fastest way to reach us, and it reaches a real person.
We aim to reply within two business days. If something in the App is not working, tell us your device and iOS version and what you were doing at the time. It usually saves a round trip.
Cancelling your subscription
Cancel any time in your Apple ID settings: Settings, then Apple ID, then Subscriptions. Cancellation takes effect at the end of your current billing period, after which the App returns to the free tier with nothing deleted. Apple handles all billing, so we cannot cancel a subscription on your behalf.
Refunds
Refunds for App Store purchases are handled by Apple under its own refund policy. Request one at reportaproblem.apple.com. This does not limit your rights under the Australian Consumer Law or, if you are in the UK or EU, your consumer rights for digital content and services.
Deleting your account
Delete your account in the App under Settings, then Data & Privacy. Your health data goes with it. You do not need to email us or wait for us to action it.
Your privacy rights
Access, correction, erasure, portability and the rest are set out in our Privacy Policy. Email us to make a request and we will respond within 30 days. If you want your contact details removed from our email suppression list as well, say so in the same message.
Health questions
We cannot give medical advice, and nothing we send you is a substitute for it. VitaGuardian shows you your own health data. For anything about your health, speak to your GP or healthcare provider.
Press and partnerships
Use the same address and put "Press" or "Partnership" in the subject line.
Who we are
Infin8 Plus Pty Ltd
ABN: 83 652 827 382
Email: info@vitaguardian.com